Refund policy

This policy applies to purchases made from Ombriel, through ombriel.com. It does not affect your statutory rights.

Cancelling within 14 days You may cancel your order for any reason within 14 days of the day you receive it. To cancel, email hello@ombriel.com or use the contact page, quoting your order number. You then have a further 14 days to send the umbrella back, unused and in its original packaging. You are responsible for return postage and for the goods until they reach us, so we recommend a tracked service. We send you the return address when you contact us.

Refunds Once we have received and checked the returned umbrella, we refund the price you paid, including our standard delivery charge, within 2 to 3 working days. Refunds go to the original payment method. Your bank or card provider may take a few more days to show it. If the umbrella has been used or is not in its original condition, we may reduce the refund to reflect the loss in value.

Faulty on arrival If the umbrella arrives damaged or does not work, email us within 30 days with your order number and a photo. We will replace it or refund you in full, including return postage.