Privacy policy
For personal data collected through ombriel.com. Contact: .
What we collect and why
- Order data (name, delivery and billing address, email, phone, items bought, payment status): to fulfil your order, send order updates, handle returns and warranty claims, and meet our legal record-keeping duties. Legal basis: contract and legal obligation.
- Payment data: processed by Shopify Payments and its providers. We do not store full card numbers.
- Account data, if you create an account: to show your orders and addresses. Legal basis: contract.
- Marketing email, if you subscribe: to send occasional emails. Legal basis: consent, which you can withdraw using the unsubscribe link in any email.
- Site usage data (pages viewed, device, approximate location, cookie identifiers): to run the site, prevent fraud, and, with your consent where required, to measure advertising and analytics. Legal basis: legitimate interests and consent.
- Support messages: to answer you. Legal basis: legitimate interests.
Who we share it with - Shopify (store platform and payments), our delivery carriers, our email provider, and analytics and advertising providers such as Google and Meta where you have consented to their cookies. We also share data with professional advisers or authorities where the law requires. Some providers process data outside the UK under appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.
Cookies - Essential cookies keep the site and checkout working. Analytics and marketing cookies are set only with your consent, which you can change at any time from the cookie banner or your browser settings.
How long we keep it - Order records for six years after the order, for tax purposes. Marketing data until you unsubscribe. Support messages for two years. Analytics data according to each provider's retention settings.
Your rights - You can ask for a copy of your data, correct it, delete it, restrict or object to its use, or move it, and you can withdraw consent at any time by emailing . You can also complain to the Information Commissioner's Office at ico.org.uk.