Returns and warranty

Changed your mind

You can cancel your order for any reason within 14 days of the day you receive it. Tell us by email or through the contact page, then send the umbrella back within 14 days of telling us, unused and in its original packaging. You pay the return postage. We recommend a tracked service.

Once we receive the umbrella and check it, we refund the full price including our standard delivery charge within 2–3 working days. Your bank or card provider may take a few more days to show it.

Faulty on arrival

If the umbrella arrives damaged or does not work, email us within 30 days with your order number and a photo. We will replace it or refund you in full, including return postage.

12-month warranty

We cover manufacturing defects for 12 months from delivery: for example a rib that fails in normal use, a button that stops working, or seams that open. Send us a photo and your order number and we will repair, replace or refund at our choice.

The warranty does not cover damage caused by misuse or careless use, including being left open in strong wind, being sat on, dropped, or stored wet for long periods, or normal wear to the fabric and finish.

Your rights

Nothing here affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

We send you the return address when you contact us to start a return.